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Program Schedule

​Continuing Education Available: 15.25 Nursing CEs (total available), 9.25 OT CEs (pending), 9.25 PT CEs (pending)

2023 Schedule at a Glance (1).png

Monday, May 15


7:30 a.m.

Registration Opens

8:00 a.m. – 9:00 a.m.

Breakfast in Exhibit Hall

8:45 a.m. – 10:00 a.m.

Welcome Remarks & Opening Keynote 

The FUNdamentals of Meaningful Leadership

Paul J. Long

Motivational speaker, author, podcaster, and master of shenanigans, Paul Long will open this year’s conference with a FUN conversation on the FUNdamentals of Meaningful Leadership.

The new currency in company culture is FULFILLMENT. But how can you help your people create more of this capital, which is so subjective and elusive? The answer is “Fundamism."


Paul will share how Fundamism and his FUNdamentals can act as a roadmap for leaders and teams to maximize fulfillment, change perspective and manifest more of what’s GOOD as opposed to what isn’t.



10:15 a.m. – 11:15 a.m.

Breakout Sessions



Creating a Safe and Healthy Work Environment | 1.0 Nursing CE

An in-depth view of bullying, harassment and violence in the workplace and how strong leadership can build a safe and healthy company culture to mitigate these issues from occurring.

Brian Courtney, Vice President, The Safegard Group, Inc

Hospice Risk and Scrutiny: Building an Engaged Culture of Compliance | 1.0 Nursing CE

Hospice leaders and staff are faced with complex, shifting regulation paired with rising payer and compliance pressure, while also experiencing unprecedented workforce churn and stress. The OIG’s focus on increased oversight, expanded survey updates and penalties, resumption of the TPE, and the public’s scrutiny of outcomes all point to a growth industry under close watch. In this session, we will discuss the current environment of risk, as well as strategies you can adopt to build a stronger culture of engagement, regulatory confidence, and competence – yielding an engaged culture of compliance.

Katherine Morrison, Director of Hospice Consulting Operations, WellSky 

Cynthia Campbell, SN, RN, COQS, Director of Operational Consulting, Wellsky

Elizabeth Lee, Hospice Director, Augusta Health

Home Health


The Role of OASIS Accuracy | 1.0 Nursing CE, 1.0 OT CE (pending), 1.0 PT CE (pending)

CMS is focused on patient-centered care that provides quality and efficiency. The OASIS data set is the major method for CMS to determine how successful agencies are in this effort. OASIS data is utilized for reimbursement, quality reporting, as well as risk adjustment. Learn the foundation for an accurate audit of OASIS completion and documentation that captures an accurate depiction of the patient. Gain insights into high-risk time points, key target areas, and strategies that may be used to develop a successful quality program.

Karen Tibbs, RN, MS, HCS-D, COS-C, Director of Quality Assurance, McBee

Office of Long-Term Living Updates

Hear from the Deputy Secretary of OLTL (Invited) with the latest on Community HealthChoices, including OLTL’s 2023 priorities, workforce, CHC Waiver Amendments, Agency with Choice, Value-Based Purchasing, EVV updates, and more. Bring your questions! 

Representatives from the Pennsylvania Department of Human Services Office of Long-Term Living 

11:30 a.m. – 12:30 p.m.

Breakout Sessions



How to Grow Your Home Health, Homecare & Hospice Agency 

Organizations need to follow 5 simple steps to grow and sustain for the years ahead.  Cheryl Peltekis, RN started her first business at the age of 26 in 1995, and today services thousands of patients a year.  Cheryl was the founder of a home health, private duty, and hospice, and today she is the Vice President of these organizations.  Cheryl will share what agencies need to do to ensure that they are positioned to grow into thriving businesses.  5 steps will be provided to help you take immediate action and move the revenue and census needles in the right direction.

Cherylanne Peltekis, RN, VP, Immediate Homecare, Inc. 

Implementing Age Friendly Care – Increasing Your Quality Proposition | 1.0 Nursing CE

By 2030, all boomers will be over 65 years old and will require specialized high-quality care. Implementing Age-friendly care involves reliably applying a set of four evidenced-based assessment elements known as the 4Ms to all older adults. This session will discuss the age-friendly care framework and how hospice providers can transform their practice in providing person centered care that impacts and improves your organization's quality proposition.

Jennifer Kennedy, VP, Quality & Standards, Community Health Accreditation Partner (CHAP) 

Home Health


How to Win in the Medicare Advantage Market | 1.0 Nursing CE, 1.0 OT CE (pending), 1.0 PT CE (pending)

As the Medicare Advantage population continues to expand its impact on provider operations and finances will also grow larger.  This session will review current Medicare Advantage trends and how providers can set themselves up for success within this landscape.  Key takeaways will focus on establishing valuable relationships with Medicare Advantage payors and maintaining strong operational/revenue cycle practices to mitigate the challenges caused by these plans. 

Brian Harris, Consulting Director, SimiTree Healthcare Consulting

HHA & CHC MCO Roundtable

Hear from the Community HealthChoices MCOs on what providers need to know and do in 2023. Topics of discussion will include value-based purchasing, workforce initiatives, EVV updates, and more, with time for Q&A!

Joseph Elliott, Director of Long Term Care and Support Services, PA Health & Wellness

Andrea Farrell, Senior Director, Ancillary & LTSS Network Management, UPMC Health Plan

Joshua Hovanec, Senior Manager, Ancillary & LTSS Network Management, UPMC Health Plan

Frank Santoro, Director of Plan Operations and Administration, AmeriHealth Caritas Pennsylvania

Colby Hassfurther, Director of Client Success, HHAeXchange

12:30 p.m. – 1:45 p.m.

Lunch with Exhibitors

1:45 p.m. – 2:45 p.m.

Breakout Sessions



Creating Possibilities Through Collaborative Leadership

The last few years showed healthcare organizations the vital role collaborative efforts play in the ability of organizations to meet the growing demands placed on the healthcare industry. In this course, we explore collaborative leadership and its impact on teams and organizations. We examine the core competencies of collaborative leadership and how it creates new possibilities and opportunities. Upon completing this course, participants will have a model of collaborative leadership to create new ways of thinking and working together to solve problems.

Tonya Y. Miller PT, DPT PhD, Harrisburg University of Science and Technology/TYM Coaching

Luanne Hutchinson, Executive Director of Strategic Healthcare Initiatives, Harrisburg University of Science and Technology

Improving Your Hospice CAHPS Outcomes | 1.0 Nursing CE

Are your Hospice CAHPS reflecting the quality of care you are providing? CAHPS are publicly reported and can be viewed by referral sources and potential patients.  In this presentation, we will identify steps agencies can take to improve the return rate and improve outcomes while complying with the CAHPS guidelines.

Diane Link RN, MHA, ALECC Consulting

Home Health


Cleaning out the Home Health Closet: Operational Metrics for Value Era Success with All Payors | 1.0 Nursing CE, 1.0 OT CE (pending), 1.0 PT CE (pending)

Impact Act Value changes have prompted an operational upheaval for HH Providers seeking success under PDGM. Without rewiring for clinical acuity rather than volume as the primary driver of Home Health, agency operations often fail to achieve efficient, best practice care programs. This progressive presentation addresses Value-Based operations for the Impact Act era, focusing on specific operational metrics for success. By addressing Medicare episodes based on PDGM reforms, this session demoes how insight into operational metrics can guide programing for all payors. Start cleaning out your Home Health closet today and update operations with Value-Based management metrics for success.

Arnie Cisneros PT, President, Home Health Strategic Management

Kimberly McCormick, RN, Executive Clinical Director, Home Health Strategic Management

Value Based Payments. The Signs of Things To Come

Value Based Payments (VBP) have become part of the Pennsylvania Homecare landscape, but we’ve only just begun.  This session will align the progress made in Pennsylvania with similar programs across the country. We will examine how  the programs launched so far compare to  the VBP continuum, and explore how the providers can prepare for the future. 

The key areas to be considered will be the role of technology, the relatedness to physical health, the impact  of care coordination and the types of data your agency should start monitoring today.  Data sources we will review include EVV, CAHPS, HIE, HR, and Custom Survey tools. We will analyze lessons learned from other states, physical health, and most recently the Home Health VBP national expansion.

Homecare agency leaders will walk away from this session with specific and strong management tools and applications for improved consumer health and wellbeing, increased satisfaction, better retention, and most critically higher revenues.

Fady Sahhar, PhD, President, XtraGlobex, Inc.

3:00 p.m. – 4:15 p.m.

General Session: Regulator Roundtable with the Pennsylvania Department of Health

1.25 Nursing CE, 1.25 OT CE (pending), 1.25 PT CE (pending)


Get the latest details on regulatory, survey, and other updates from the PA Department of Health. Bring your questions!

Linda Chamberlain, Director, Division of Home Health, PA Department of Health

5:00 p.m. – 7:00 p.m.

Welcome Reception


 Event Sponsor

7:30 a.m. – 8:45 a.m.

Registration & Breakfast in Exhibit Hall

2023 Schedule at a Glance (1).png

Tuesday, May 16

7:30 a.m. 

Registration Opens

8:00 a.m. – 9:00 a.m.

Breakfast in Exhibit Hall

8:45 a.m. – 10:00 a.m.

Welcome Remarks & Keynote


Building High Performing Teams

Dr. Ivan Joseph

When teams thrive, they elevate everyone to a level they didn’t know was possible. When teams struggle, they create dynamics and challenges that limit performance.

What does it take for a team to excel? How do you create a culture of excellence?  NAIA National Coach of the Year Ivan Joseph cracked the code.

Sharing funny and moving stories, and research-based insights, Ivan inspires leaders and teams to achieve even their toughest goals. In this fast-paced, interactive session, leaders gain insights and techniques to:

  • Articulate common values and a shared sense of purpose.

  • Create team cohesion and set higher expectations to achieve new levels of performance.

  • Adopt strategies to fuel high performance through inclusivity and diversity.

10:00 a.m. – 11:00 a.m.

General Session

11:15 a.m. – 12:15 p.m.

Breakout Sessions



 Setting Up an Effective Compliance Program | 1.0 Nursing CE, 1.0 OT CE (pending), 1.0 PT CE (pending)

The industry is under increased scrutiny by many different federal agencies making compliance programs a necessity.  In this session we will identify where and how to identify potential risk areas within an agency, answer why is it important to have a compliance program and the role of leadership in compliance. This session is appropriate for all provider types.

Diane Link RN, MHA, ALECC Consulting

CGS Hospice Scoop: Recipe for Sweet Medicare Success | 1.0 Nursing CE

Mingle with your MAC and discover the ingredients for sweet success with the Medicare Hospice Benefit. This session will provide billing updates, including VBID, HQRP, common denials and claim submission errors; discuss clinical trends; present medical review tips; and supply a recipe of resources to secure your Medicare reimbursement.

Nykesha Scales, MBA, Senior Provider Relations Representative,  CGS Administrators

Cari Atkinson, RN, ADN, BA, MHA, Senior Provider Education Consultant, CGS Administrators

Home Health


Running the VBP Triathlon and Winning | 1.0 Nursing CE, 1.0 OT CE (pending), 1.0 PT CE (pending)

With value-based purchasing, the first step to success is understanding the value of Key Performance Indicators. The next and most important step is to develop a business intelligence dashboard that contains the metrics that matter. Metrics should be easy to understand and should guide operators to take corrective action simultaneously. The goal of the presentation is to provide participants with an understanding of root cause analysis and multiple contributing factors affecting metrics so they can take rapid corrective action. If you're looking to streamline your operations and achieve financial success with your VBP program, you'll want to attend this session.

Mike Carr, Senior Product Manager, Axxess

Getting to YES! In a Value-Based World

You have an idea. You think its innovative and could save the health plan money, or at least improve their quality scores. Your idea may even help your own bottom line...but where do you start the conversation? This presentation will walk providers through the process of creating a value proposition, understanding what a health plan is going to expect you to deliver and how you get in front of the right people to begin the conversation. 

Anna Keith, VP, Long-Term Services & Supports, PA Health & Wellness 

12:15 p.m. – 1:45 p.m.

Lunch with Exhibitors

1:45 p.m. – 2:45 p.m.

Breakout Sessions



Unlocking Performance Value in Care at Home: Strategic Use of Analytics | 1.0 Nursing CE, 1.0 OT CE (pending), 1.0 PT CE (pending)

Value-based care at home is accelerating as home health, hospice, and personal care providers support higher patient acuity and complex needs within an increasingly value-based market. For providers to improve their competitive status, they need to achieve the best outcomes at the lowest cost – and access to the right data is key in driving top performance status. The strategic use of analytics within your clinical modeling and business development builds positive positioning within a value-based healthcare environment. This discussion will dig into the power of predictive and performance analytics within home health, hospice, and personal care, focusing on key data levers to improve performance and accelerate growth.

Cynthia Campbell, SN, RN, COQS, Director of Operational Consulting, WellSk

Yancey Bond, Director of Hospice Consulting Operations, WellSky

Katherine Morrison, Director of Hospice Consulting Operations, WellSky

Preventing the Prescribing Cascade at the End of Life | 1.0 Nursing CE

The “prescribing cascade”—in which a new medication is prescribed to “treat” an adverse reaction to another medication in the mistaken belief that the reaction is actually a new condition or symptom – can pose numerous problems for patients at end of life.  Increased medication burden, additive opportunity for adverse effects, and decreased effectiveness of symptom management medications are just a few of the potential issues. This presentation will discuss strategies for recognizing whether new symptoms may actually be medication side effects, deprescribing nonessential medications, and better managing end of life medication use for the hospice and palliative care patient.

Caren McHenry Martin, PharmD, BCGP, Senior Clinical Manager, Enclara Pharmacia; Val Wersching, PharmD, BCACP, Clinical Manager, Enclara Pharmacia

Home Health


3:00 p.m. – 4:00 p.m.

Breakout Sessions

CGS Home Health Scoop: Recipe for Sweet Medicare Success | 1.0 Nursing CE, 1.0 OT CE (pending), 1.0 PT CE (pending)

Mingle with your MAC and discover the ingredients for sweet success with the Medicare Home Health Benefit. This session will provide billing updates, including NOAs, HHVBP, common denials and claim submission errors; discuss clinical trends; present medical review tips; and supply a recipe of resources to secure your Medicare reimbursement.

Nykesha Scales, MBA, Senior Provider Relations Representative, CGS Administrators;

Cari Atkinson, RN, ADN, BA, MHA, Senior Provider Education Consultant, CGS Administrators

Livin' the Live-In Dream

Since the 2015 modification of the FLSA companionship exemption and the 2020 DOL clarification, live-in care as a revenue stream has been either a dream or a nightmare.  Many agencies have heard the business model is either too difficult or risky.  Others have mastered this discipline and benefit to the exclusion of their competitors.  Participants will decide for themselves - is this a dream to pursue or a nightmare to avoid?  They will see the opportunities and challenges, understand the scope of "around-the-clock" care, hear legal and economic concerns, and learn a compliant operational model for live-in care. 

Bruce Berglind, CEO, SwyftOps 

Joint Session:
General & Homecare

Joint Session:
Home Health & Hospice

Educating Direct Care Providers to Address Social Determinants of Health

This presentation describes a training program developed for direct care providers to help them address Social Determinants of Health (SDH, aspects of where people live, learn, work, play). The premise of the training is that 80% of health is dependent on Social Determinants. Upon completion of the training, providers will have a heightened awareness of SDH. In addition to providing care, they will be equipped to recognize and address Adverse SDH, while enhancing their clients’ abilities to resolve such issues and to self-advocate. The aim is to improve clients’ quality of life and decrease preventable health care utilization and cost. 

Marti Trudeau, RN, MPA, CPHQ, DSW, Asst. Professor/Director LPN Program, Manor College

Health Equity in Home Health and Hospice: Moving Your Quality Needle Forward | 1.0 Nursing CE, 1.0 OT CE (pending), 1.0 PT CE (pending)

The Institute for Healthcare Improvement has underscored that there can be no healthcare quality without health equity.  Quality and health equity are connected, and health equity has been identified by the Institute of Medicine as area of urgent and cross-cutting concern for healthcare quality.  This session will discuss health equity as a home health and hospice organization strategic priority and an important component in healthcare quality improvement. 

Jennifer Kennedy, VP, Quality & Standards, Community Health Accreditation Partner (CHAP)

5:45 p.m. – 6:30 p.m.

Cocktail Reception


Event Sponsors

6:30 p.m. – 9:30 p.m.



Event Sponsor

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Wednesday, May 17

8:00 a.m. – 9:00 a.m.


8:45 a.m. – 9:45 a.m.

The National Perspective


Bill Dombi, Esq., President, NAHC 

PHA welcomes back our friend and colleague, Bill Dombi, President of the National Association for Home Care & Hospice, to share the national perspective on all things home health, homecare, and hospice.


10:00 a.m. – 11:15 a.m.

Legal Issues & Updates


Tom Collins, Esq. Shareholder, Buchanan, Ingersoll & Rooney PC 

Labor and employment lawyer, Tom Collins, Esq., Buchanan Ingersoll & Rooney PC, will update providers on the top legal issues impacting home-based care today, including wage and hour updates, travel and overtime, non-competes, and a whole lot more! 


11:30 a.m. – 12:45 p.m.

Lunch & PHA Annual Membership Meeting


All PHA members are invited to attend the Annual Membership Meeting. Don’t miss this opportunity to get timely updates from your association!

Final conference schedule subject to change

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